Section 1: General Terms & Conditions

This section outlines the foundation of Raha Technologies’ Student Rulebook and establishes the guiding principles for using our services.

1.1 Introduction & Purpose of the Rulebook

1.1.1 Purpose of the Rulebook

The Raha Technologies Student Rulebook is designed to:
Set clear guidelines & expectations for students.
Ensure a safe, fair, and professional learning environment.
Define the rights & responsibilities of students, instructors, and administrators.
Explain how Raha Technologies Services work and what users can expect.
Outline the consequences of non-compliance with policies.

1.1.2 Agreement to the Rules

By registering, enroling, or accessing Raha Technologies’ platform, students and users agree to abide by this Rulebook and the Terms of Service (ToS).
If a user does not agree with these rules, they should not use Raha Technologies services.

1.1.3 Continuous Updates to the Rulebook

Raha Technologies reserves the right to update, modify, or revise this Rulebook at any time. Changes will be communicated through:
Email Notifications
Website Announcements
Social Media Updates

Users are encouraged to review this Rulebook periodically to stay informed of any changes.

1.2 Scope & Applicability (Who Must Follow These Rules)

1.2.1 Who These Rules Apply To

This Rulebook applies to all stakeholders using Raha Technologies services, including:
1️.Students & Learners (Enroled in any course, workshop, or program)
2️.Instructors, Mentors & Teaching Assistants (TAs)
3️.Administrative Staff & Platform Moderators
4️.Third-Party Partners (Involved in training, marketing, or recruitment)
5️.Visitors & Guests (Accessing free resources, demos, or trials)

Example 1 (Student Compliance):
If a student uses unfair means (e.g., cheating on assignments), they will face disciplinary action under this Rulebook.

Example 2 (Instructor Compliance):
If an instructor behaves unprofessionally, they may face suspension or contract termination.

Example 3 (Third-Party Partner Compliance):
If a third-party partner misuses student data, they may be permanently banned from collaborations.

1.2.2 Global & Local Compliance

Raha Technologies operates online and globally. All users must comply with:
Local laws governing education, privacy, and consumer protection.
Raha Technologies’ own internal policies and best practices.

Users accessing Raha Technologies services from outside India are still bound by this Rulebook, along with the laws applicable in their respective regions.

1.3 Raha Technologies Services & Platform Usage

1.3.1 Services Provided by Raha Technologies

Raha Technologies offers a variety of educational & career-focused services, including:

Online Learning Programs

• Full Stack Development (MERN & JAVA) and others courses (available on website https://rahatechnologies.com/).
• Specialized Training & Workshops
• Industry Certification Programs

E-Learning Platform & Digital Content

• Live & Recorded Video Sessions
• Quizzes, Assignments & Coding Challenges
• Learning Resources (PDFs, Notes, Case Studies)

Instructor & Mentorship Services

• Live Q&A Sessions & Career Guidance
• 1-on-1 Mentorship (For Premium Programs)

Competitions & Certification Exams

• Hackathons, Code Challenges & Contests
• Proctored Assessments & Final Projects

Career Support & Placement Assistance

• Resume Reviews & LinkedIn Optimization
• Internship & Job Referral Programs

1.3.2 Acceptable & Unacceptable Use of the Platform

Acceptable Use (What You CAN Do)
Access courses using your own registered account.
Complete assignments without plagiarism.
Participate in student discussions respectfully.
Follow Raha Technologies’ branding & copyright policies.
Use course material only for personal learning (not commercial purposes).

Unacceptable Use (Strictly Prohibited Actions)
Sharing login credentials with others.
Using unethical methods to pass assignments.
Copying or distributing Raha Technologies’ study materials.
Engaging in harassment, hate speech, or disruptive Behaviour.
Violating copyright laws by redistributing paid content.

Example 1 (Acceptable Use):
A student completes a coding assignment independently and discusses it with a mentor. Allowed

Example 2 (Unacceptable Use – Plagiarism):
A student copies another student’s assignment and submits it as their own. Violation – Will result in penalties.

Example 3 (Unacceptable Use – Sharing Login Credentials):
A student shares their login with a friend who is not enroled. Account may be suspended.

1.3.3 Access Restrictions & Platform Security

User Account Restrictions

• One person per account (No shared or duplicate accounts).
• No unauthorized access to paid content.
• Accounts violating security policies may be permanently banned.

Platform Security Measures

• Data encryption & secure login authentication.
• Periodic security audits to prevent hacking attempts.
• Strict action against account abuse or fraudulent activities.

Example (Violation Consequences):
A student tries to hack the system to get free course access.

Legal action may be taken, and the account will be permanently banned.

1.3.4 Raha Technologies’ Right to Modify Services

Raha Technologies reserves the right to:
Add, remove, or modify course content based on industry updates.
Change platform features for improved user experience.
Suspend or discontinue a service at any time.

Users will be notified in advance of major changes affecting course structure or access.

Example 1 (Service Modification):
A course curriculum is updated to include React 18 instead of React 17 due to industry trends.

Students will be informed of the changes.

Example 2 (Service Discontinuation):
A specific course is discontinued due to low demand, and enroled students are migrated to an equivalent course.

Section 2: User Registration & Account Management

This section outlines the process of user registration, security responsibilities, and protocols for handling unauthorized access or account recovery.

2.1 Registration Requirements & Process

2.1.1 Who Can Register?

Raha Technologies’ platform is open for registration to:
Students & Learners – Individuals enroling in courses, bootcamps, or workshops.
Instructors & Mentors – Experts providing training, mentorship, or career guidance.
Corporate Learners & Professionals – Employees participating in corporate training programs.
Academic Institutions & Partners – Colleges or organizations collaborating with Raha Technologies.

Example:
A college student registers for a MERN Stack Developer Bootcamp. Allowed
A developer registers as an instructor to teach Java. Allowed
A company admin registers to enrol multiple employees in a corporate learning plan. Allowed

2.1.2 Registration Process (Step-by-Step)

Step 1: Create an Account

• Visit www.rahatechnologies.com or use the mobile app.
• Click on “Sign Up” and choose Student, Instructor, or Partner.
• Provide a valid email ID & phone number for verification.

Step 2: Complete Profile Information

• Enter Full Name, Date of Birth, and Country.
• For students: Academic background & course preferences.
• For instructors: Experience, skills, and qualifications.

Step 3: Identity Verification (If Required)

• Some premium courses require government ID verification.
• Corporate Enrolments may need company authorization.

Step 4: Accept Terms & Conditions

• Agree to Raha Technologies’ Privacy Policy & Terms of Service.
• A confirmation email is sent to verify account activation.

Step 5: Complete Payment (For Paid Courses)

• Select a payment method (Credit/Debit Card, UPI, EMI).
• Upon payment confirmation, access to the course is granted.

Example 1 (Successful Registration):
A user registers, verifies their email, selects a course, and completes payment → Access granted

Example 2 (Failed Registration):
A user enters a fake email or incorrect OTP → Access denied

2.1.3 Registration Restrictions

You CANNOT register if:
You provide false, misleading, or incomplete information.
You attempt to create multiple accounts for fraudulent access.
Your previous account was suspended or banned.
You register with a restricted or fake email domain.

Example:
A student tries to create two accounts for extra referral rewards → Account flagged & restricted.

2.2 Account Security & User Responsibilities

2.2.1 Secure Your Account

As a registered user, You are solely and fully responsible for maintaining the confidentiality, security, and integrity of your account credentials, including but not limited to your username, password, and any access provided by the organization.

Any activity conducted through your account—whether authorized by you or not—will be deemed as your own. You shall be held fully liable for any misuse, unauthorized access, fraudulent activity, or violation of terms originating from your account.

The organization shall not be held responsible for any loss, damage, or liability arising out of such unauthorized access or use.

Failure to comply with this policy may result in immediate suspension or termination of your access, legal action, or penalty as per applicable cyber and data protection laws.

Best Practices for Account Security:
Use a strong password (8+ characters, mix of letters, numbers & symbols).
Enable two-factor authentication (2FA) if available.
Keep email & phone number updated for recovery purposes.
Do not share login credentials with others.
Always log out from shared/public computers.

Example (Good Security Practice):
A user enables 2FA and uses a unique password → Account stays safe.

Example (Bad Security Practice):
A student shares their login details with a friend → Account may be suspended.

2.2.2 Prohibited Account Activities

Your account MUST NOT be used for:
Sharing login details with non-registered users.
Selling or transferring accounts to others.
Using bots/scripts to manipulate quizzes or tests.
Impersonating another user or creating fake identities.

Consequence of Violation:
First Violation → Warning issued.
Second Violation → Account suspension for 30 days.
Third Violation → Permanent ban from the platform.

Example 1 (Impersonation Fraud):
A user pretends to be another student to take an exam for them → Immediate suspension.

Example 2 (Bot Manipulation):
A user uses a bot to auto-complete quizzes → Results nullified & account flagged.

2.3 Handling Unauthorized Access & Account Recovery

2.3.1 What is Unauthorized Access?

Unauthorized access occurs when:
Someone logs into your account without your permission.
Your account is hacked, stolen, or compromised.
You notice suspicious activity (e.g., unknown device logins, password changes).

How to Detect Unauthorized Access:
Unexpected password reset emails.
Login notifications from unknown locations/devices.
Course Enrolments not made by you.

Example:
A student sees an unauthorized login from another country → They must secure their account immediately.

2.3.2 How to Report & Recover an Account

If you suspect unauthorized access, follow these immediate steps:

Step 1: Change Your Password

• Log in (if possible) and reset your password immediately.
• Choose a stronger password (not previously used).

Step 2: Log Out from All Devices

• In account settings, select “Log Out from All Devices”.
• This prevents further unauthorized access.

Step 3: Enable Two-Factor Authentication (2FA)

• Adds an extra layer of security for future logins.

Step 4: Report the Incident to Raha Technologies Support

• Contact support@rahatechnologies.com with:
  • Your registered email & phone number
  • Date & time of suspicious activity
  • Any proof of unauthorized login

Step 5: Raha Technologies Verification & Action
If verified: The account will be recovered & secured.
If no proof provided: No action can be taken.

Example 1 (Successful Account Recovery):
A user reports unauthorized login, provides proof, and follows steps → Account secured & recovered

Example 2 (Failure to Recover):
A user forgets their email & has no proof of ownership → Account cannot be restored

Section 3: Course Enrolment, Payments & Refunds

This section outlines the process for enroling in courses, payment options, refund eligibility, and available discounts & scholarships. Raha Technologies aims to make the enrolment and payment process seamless and transparent while ensuring fairness in refund and discount policies.

3.1 Enrolment Process & Course Access

3.1.1 Who Can Enrol?

Students – Anyone looking to gain expertise in Full Stack Development or related fields.
Professionals – Working individuals seeking career advancement.
Corporate Learners – Employees sponsored by companies for training.
Academic Institutions – Colleges or universities partnering with Raha Technologies.

Example:
A college student enroling in a React.js course → Allowed
A working professional joining the Java Full Stack program → Allowed
A company enroling 10 employees for a corporate training program → Allowed

3.1.2 Enrolment Process (Step-by-Step Guide)

Step 1: Choose a Course or Bundle

• Browse courses on www.rahatechnologies.com.
• Select an individual course or a discounted bundle.

Step 2: Create/Login to an Account

• New users must register & verify their email/phone.
• Existing users can log in to continue Enrolment.

Step 3: Make Payment

• Select a payment method (UPI, Credit/Debit Card, EMI, Bank Transfer).
• Apply any valid discount code (if eligible).

Step 4: Get Confirmation & Course Access

• Once payment is confirmed, an email with login details is sent.
• The course appears in the dashboard with access to materials & live sessions.

Example (Successful Enrolment):
A student completes payment and gets instant access to their Java course → Success

Example (Failed Enrolment):
A user’s bank transaction fails, and payment is not processed → Enrolment denied

3.1.3 Course Access Duration & Expiry

For Self-Paced Courses:

• Access is available for 6-12 months from the enrolment date.

For Live Instructor-Led Courses:

• Access lasts until course completion + 6 months for revision.

Example:
A student enrols in a 6-month Node.js course → Access remains available for 9 months

Expired Access Policy:

• After course expiry, renewal fees apply to extend access of materials. This is applicable for specific courses.
• Students must complete revision before expiry. No excuse or exceptions after expiry.

Payment Default & Termination Clause

In the event that a student fails to remit the full course fee or any agreed-upon instalment (EMI) by the stipulated due date, all access to course materials, platforms, and associated services shall be immediately and irrevocably suspended.

Furthermore, the student’s registration shall stand terminated without prior notice.

Under no circumstances shall any refund—partial or full—be issued, regardless of the reason for non-payment or termination.

This policy is non-negotiable and legally binding upon enrolment.

3.2 Payment Methods, EMI Plans & Late Fees

3.2.1 Available Payment Methods

Raha Technologies offers secure payment options, including:
Credit/Debit Cards (Visa, MasterCard, RuPay) (For Eligible Courses)
UPI & Wallets (Google Pay, PhonePe, Paytm)
Bank Transfers & Net Banking
Cash

Example:
A student pays via Google Pay → Instant payment success
A student tries to use a foreign bank card not supported → Payment declined

3.2.2 EMI Plans & Eligibility

For Courses Above ₹50,000:

• 2-month EMI Plan → 5% Processing Fee
• 3-month EMI Plan → 10% Processing Fee
• 5-month EMI Plan → 15% Processing Fee

Eligibility Criteria:

• Available for selected courses & bundles.
• Requires a minimum down payment of 30%.

Example (Approved EMI Plan):
A student enrols in the MERN Full Stack Bundle (₹72,000) → Eligible for 3-month EMI of ₹25,200/month

Example (Denied EMI Plan):
A student wants EMI for a ₹10,000 GitHub course → Not eligible (Minimum price ₹30,000)

3.2.3 Late Payment Fees & Consequences

If EMI or installment payments are not made on time:
First Missed Payment: ₹1,000 Late Fee
Second Missed Payment: Course Access Suspended
Third Missed Payment: Course Enrolment Terminated

No Refunds for Late Payment Termination

Example:
A student misses 2 EMI payments → Course access suspended until dues are cleared

3.3 Cancellation and Refund Policy – (Eligibility, Process & Timeline)

3.3.1 Cancellation and Refund Eligibility Criteria

At Raha Technologies, we strive to provide high-quality training programs. However, if you are not satisfied with our course, we offer a flexible refund policy:

1. Offline Coaching Refunds:

   • Refund requests must be made within 7 days of course start date.

   • Only unused classes will be eligible for refund

   • Registration and material fees are non-refundable

2. Online Course Refunds (LMS or recorded sessions):

   • Refund available within 7 days of purchase if less than 10% content is consumed

3. EMI or BNPL Students:

   • Refunds will be processed to the original lender (ZestMoney, LazyPay, etc.)

   • Raha Technologies is not responsible for loan interest or foreclosure charges

4. Cancellation Procedure:

   • Write to us at support@rahatechnologies.com with your payment receipt

   • Refunds are processed within 7-10 working days

For questions, reach out to +91-9748243316 or visit our Terms page.

Note:

This policy is enforced because Raha Technologies is committed to nurturing a community of serious and action-oriented learners. Our intention is to foster a results-driven environment, which requires full commitment from each participant. In addition, the course includes access to licensed materials, digital resources, infrastructure, and other operational costs that are Non-Refundable.

Hence, Raha Technologies maintains a strict NO-CANCELLATION and NO-REFUND POLICY after 7 days of course start date.

Section 4: Attendance, Class Conduct & Participation

This section strictly outlines the attendance requirements, class conduct expectations, punctuality rules, and rescheduling policies for students enroled in Raha Technologies programs. These policies ensure a structured learning environment and maintain the integrity of our courses.

IMPORTANT NOTICE:

• No class rescheduling is allowed from student’s side.
• Class recordings are provided but have different expiry periods based on course and batch.
• Course access and recordings will be revoked any time if full payment or EMI is not made on time.

Failure to comply with these rules will result in penalties, account suspension, or permanent removal from Raha Technologies’ services.

4.1 Attendance Requirements & Minimum Criteria

4.1.1 Minimum Attendance Policy

To maintain learning discipline, students must:
Attend at least 90% of live classes (for instructor-led courses).
Complete 100% of mandatory assignments & tests.
Engage in class discussions, quizzes, and hands-on projects.

Non-Compliance Consequences:
Below 90% attendance → No certification issued.
Below 70% attendance → Access to live sessions may be restricted.

Example 1 (Compliant Student):
A student attends 95% of live classes, submits all assignments, and engages in discussions → Eligible for certification

Example 2 (Non-Compliant Student):
A student skips 40% of classes, does not complete assignments → No certification, access restricted

4.1.2 Attendance Tracking & Verification

Raha Technologies tracks attendance automatically through:
Login timestamps for live online classes.
Submission records for assignments & quizzes.
Engagement logs (active participation in Q&A, group discussions).

Falsification of Attendance Data:
If a student attempts to manipulate attendance records, they will be permanently removed from the course.

Example (Fraudulent Attendance):
A student asks a friend to log in on their behalf to mark attendance → Account suspended, no refund

4.2 Punctuality & Late Arrival Rules

4.2.1 Class Timings & Late Attendance Policy

Students must join live classes on time (Applicable for Online and Offline both mode).

• More than 15 minutes late = Marked absent.
• Repeated late arrivals (3+ times) = Penalty imposed.
• Late arrivals beyond 30 minutes = Access restricted for that session.

Example 1 (Acceptable Late Arrival):
A student joins 5 minutes late → Allowed (No penalty)

Example 2 (Unacceptable Late Arrival):
A student joins 20 minutes late, misses half the session → Marked absent, access revoked

Consequence of Multiple Late Arrivals:
3 late arrivals → ₹500 fine.
5 late arrivals → Access restricted for 1 week.
More than 5 late arrivals → No certificate issued, no refund.

4.3 Classroom & Online Conduct Policy

4.3.1 Expected Behaviour in Both Online & Offline Live & Recorded Sessions

Raha Technologies enforces strict conduct policies in all classes.
Students MUST:

Mute themselves when not speaking to avoid disruption.
Use respectful language during class discussions.
Follow instructor guidelines for class activities.
Participate in class without distractions (No multitasking).

Online Class Conduct Policy

(Mandatory for All Enroled Students)

To ensure a professional, distraction-free, and respectful online learning environment that mirrors real industry standards, the following Webcam Conduct, Dress Code, and Location Policy shall apply without exception:

1. Webcam Policy

• Webcam must be turned ON at all times during live sessions. Attendance will be recorded only when the face is clearly visible.
• Use of avatars, profile images, or blank screens in place of live video is strictly prohibited.
• Students must join from a device with a working camera and mic, with proper internet connectivity.

2. Dress Code

• Students must be dressed in formal or semi-formal attire suitable for a professional environment.
• Wearing of sleepwear, gym clothes, or casual inappropriate clothing (e.g. vests, towels, hoodies with hood on, etc.) is strictly not permitted.
• Violation of this policy may lead to immediate removal from the session and potential disciplinary action.

3. Location & Environment

• Students must attend classes from a quiet, non-distracting environment (preferably a table-and-chair setup, not from bed or while lying down).
• No background noise, outdoor participation, or movement during the class is allowed.
• Use of headphones/earphones is strongly encouraged to maintain audio clarity and avoid feedback issues.

4. Non-Compliance Consequences

Failure to adhere to the above conduct policies will result in:

• Immediate removal from the live session.
• Marked absent for the session.
• Repeated violations may lead to temporary suspension or permanent termination from the course without any refund.

STRICTLY PROHIBITED BEHAVIOR:
Harassing instructors or classmates.
Sharing class links with non-registered students.
Recording live classes without permission.
Engaging in any disruptive, abusive, or unethical activity, sharing sexual content or anything which is harmful for organisation or instructors or anyone related to ours organisation.

Example (Violating Student Conduct):
A student spams the chat, insults an instructor, and disrupts learning → Immediate suspension, no refund

Penalty for Misconduct:
First offense → Warning issued.
Second offense → ₹2,000 fine & suspension for 1 week.
Third offense → Permanent account termination, no refunds.

4.4 Rescheduling & Make-Up Class Guidelines

4.4.1 Student Rescheduling Policy (STRICTLY NOT ALLOWED)

Students CANNOT reschedule or request changes to class schedules.

• No exceptions, as class recordings are provided.
• If a class is missed, students must watch the recording instead.
• No refunds or compensations for missed classes.

Example (Student Request Denied):
A student requests a class reschedule because they were unavailable → Request denied, recording available instead

4.5 Class Recordings & Access Restrictions

4.5.1 Recording Validity & Access Rules

Not all recordings have the same expiry period:

• Some recordings are valid for 1 year from the date of recording but not all.
• Some recordings have shorter validity based on Raha Technologies’ discretion.
• Validity is communicated to students before course enrolment.

Access to Recordings Depends on Payment Status:

Refer Payment Default & Termination Clause mentioned as above in this Terms & Conditions.

Failure to Pay → Immediate Access Revocation
If EMI is not paid, course access (including recordings) is immediately blocked.
Violating Raha Technologies’ terms also results in access revocation.

Example 1 (Valid Access to Recordings):
A student completes full payment → Can access all recordings

Example 2 (Access Revoked Due to EMI Default):
A student misses an EMI payment for March → Access revoked for March & beyond until EMI is cleared

Final Decision Authority:
Raha Technologies has the final authority to decide:
Which recordings are available.
How long recordings remain accessible.
If access should be revoked due to non-payment or misconduct.

Section 5: Academic Integrity & Evaluation Policies

This section explains how assignments, quizzes, and exams work, the importance of honesty in academics, and the consequences of cheating or unethical behaviour. Raha Technologies maintains strict academic policies to ensure fairness and professionalism in learning.

IMPORTANT NOTICE:

• All work submitted must be original – copying from others is strictly prohibited.
• Unethical behaviour (e.g., using unfair means in exams) will result in penalties.
• There are strict rules for retesting and re-evaluation – not all requests are accepted.

Failure to comply with these rules may result in failing a course, suspension, or permanent ban from Raha Technologies.

5.1 Assignments, Quizzes & Exams Guidelines

5.1.1 How Assignments, Quizzes & Exams Work

Raha Technologies uses various evaluation methods to track student progress:

Assignments – Weekly tasks that test understanding of course material.
Quizzes – Short tests after each module (multiple-choice, coding tests, or written responses).
Exams – Final evaluations, including practical coding tests, MCQs, or project submissions.

Example:
A student in a Java Full Stack course has:
4 Assignments (One per module).
2 Quizzes (After completing Java Basics & Advanced Java).
1 Final Project (Building a web application using Java & Spring Boot).

5.1.2 Submission Deadlines & Rules

Assignments & Quizzes Submission:

• Assignments & quizzes must be submitted before the deadline.
• Late submissions (without approval) get a 50% penalty.
• No submissions after 3 days of the deadline.

Exams & Final Projects:

• Must be submitted on time – NO EXCEPTIONS.
• Students must attempt the final exam within the scheduled window.
• Missed exams cannot be rescheduled, except for medical emergencies (with proof).

Example 1 (Late Submission with Penalty):
A student submits an assignment 2 days late → 50% marks deducted.

Example 2 (Missed Exam – No Retake Allowed):
A student forgets to take the final exam and requests a reschedule → Request denied, student fails the exam.

5.2 Plagiarism & Unethical Practices Policy

5.2.1 What is Plagiarism?

Plagiarism means copying someone else’s work and submitting it as your own.

Examples of Plagiarism:
Copying code from another student.
Copying text from Google without proper citation.
Using AI-generated content without instructor approval.
Submitting previous work from another course without permission.

Example (Plagiarism Case):
A student copies code from GitHub and submits it as their project → Assignment rejected, marks deducted.

Plagiarism Detection & Consequences:
Raha Technologies uses plagiarism detection tools to check assignments & projects.
If plagiarism is detected, the assignment is marked ZERO.
Repeated plagiarism can result in course suspension or expulsion.

First Offense → Warning & Zero Marks
Second Offense → Suspension for One Month
Third Offense → Permanent Ban (No Refunds)

5.2.2 Unethical Practices in Exams & Quizzes

Students must complete quizzes and exams on their own. Using unfair means is strictly prohibited.

STRICTLY PROHIBITED DURING EXAMS:
Looking up answers online.
Using another person to take the exam.
Copying from class recordings or notes.
Communicating with other students during the exam.

Consequences of Cheating in Exams:
First Violation → Exam score reset to ZERO.
Second Violation → Course suspension, ₹2,000 fine.
Third Violation → Permanent Ban (No Refunds, No Certificate).

Example 1 (Caught Using Google in Exam):
A student looks up answers during a live coding exam → Exam score reset to zero.

Example 2 (Using Someone Else’s Help):
A student asks a friend to take their online quiz → Account permanently banned.

5.3 Retesting & Re-evaluation Rules

5.3.1 Retesting Policy

Eligibility for Retesting:
Retesting is allowed only for students who attempted the original exam but failed.
A retake fee of ₹1,000 applies.
Retesting must be done within 7 days of results being published.

Who Cannot Retake an Exam?
Students who missed the exam without valid reasons.
Students caught cheating or using unfair means.
Students who have already passed (Retesting is only for failures).

Example 1 (Valid Retesting Request):
A student fails the final Java test with 45% and applies for a retake → Allowed (₹1,000 fee applies).

Example 2 (Invalid Retesting Request):
A student misses the exam because they forgot the date → Not eligible for retesting.

5.3.2 Re-evaluation Policy

Eligibility for Re-evaluation:
Only allowed for assignments & project-based exams.
A re-evaluation fee of ₹500 per request applies.
Requests must be submitted within 3 days of receiving marks.

Who Cannot Request Re-evaluation?
Students who scored below 30% (automatic fail, no review).
Students who did not follow submission guidelines.

Example (Valid Re-evaluation Request):
A student scored 65% but believes an answer was graded unfairly → Can request a review (₹500 fee applies).

Example (Invalid Re-evaluation Request):
A student fails with 20% and asks for a recheck → Request denied.

5.4 Consequences of Academic Misconduct

5.4.1 What Counts as Academic Misconduct?

Academic misconduct includes:
Submitting fake assignments.
Cheating in exams or quizzes.
Using AI-generated work without instructor approval.
Violating class conduct rules (e.g., harassing instructors).

Strict Actions Against Academic Misconduct:
First Offense → Warning, ₹2,000 fine, marks deducted.
Second Offense → Course suspension for 30 days.
Third Offense → Permanent account ban, no refunds.

Example (Harsh Penalty Case):
A student creates multiple fake accounts to retake quizzes → Permanent Ban (No Refunds, No Certification).

Section 6: Certification & Course Completion

This section explains how students can earn their course certificates, situations where certification may be withheld, and the policies regarding digital and physical certificates.

IMPORTANT NOTICE:

• Students must complete all course requirements and adhere all the rules, regulations and policies mentioned in this Terms & Conditions to receive a certificate.
• Certificates will NOT be issued if students fail to meet attendance, assignment, or payment conditions.
• Raha Technologies has the final authority on issuing, withholding, or revoking certificates.

Failure to comply with these policies may result in no certification being awarded, even if the course is completed.

6.1 Eligibility Criteria for Certificate Issuance

6.1.1 What is Required to Get a Certificate?

Students MUST meet the following conditions:
Complete at least 90% of live classes (For instructor-led programs).
Submit 100% of mandatory assignments, projects, and quizzes.
Score at least 60% overall in exams and evaluations.
Clear all course payments (including EMI, if applicable).
Follow all academic integrity rules (No plagiarism or cheating).

Example 1 (Eligible for Certification):
A student attends 95% of live classes, submits all assignments, scores 75% on final exams, and completes all payments → Certificate issued.

Example 2 (Not Eligible Due to Low Attendance):
A student attends only 60% of live classes but submits all assignments → Certificate withheld.

Example 3 (Not Eligible Due to EMI Default):
A student completes the entire course but misses an EMI payment → Certificate withheld until full payment is made.

6.1.2 Certificate Types Based on Performance

There are 3 types of certificates awarded:

1️. Certificate of Completion → For students who meet all requirements and pass with 60%-74% marks.
2️. Certificate of Excellence → For students scoring 75% or above in final exams.
3️. Certificate of Participation → For students who complete the course but fail the final exam.

Example:
A student scores 82% in the MERN Full Stack course → Receives a Certificate of Excellence.

6.2 Withholding of Certification Due to Non-Compliance

6.2.1 When is a Certificate Withheld?

Certificates will NOT be issued if students fail to meet these conditions:

Low Attendance – Below 90% attendance in live sessions.
Missed Assignments/Quizzes – Failure to submit any mandatory coursework.
Failed Final Exam – Scoring below 60% overall.
Payment Not Completed – EMI default or pending course fees.
Academic Misconduct – Cheating, plagiarism, or breaking any class conduct rules.

Example 1 (Certificate Withheld Due to Missed Exam):
A student completes all assignments but skips the final exam → Certificate not issued.

Example 2 (Certificate Withheld Due to Unethical Behavior):
A student cheats in an exam, is caught, and gets a zero → Certificate permanently withheld.

Example 3 (Certificate Withheld Due to Payment Issues):
A student doesn’t pay the last EMI installment → Certificate is blocked until full payment is made.

6.2.2 Can a Withheld Certificate Be Recovered?

If a certificate is withheld, students MAY be able to recover it by:

Completing missing assignments or retaking the final exam (if permitted).
Paying any outstanding dues (EMI, late fees, etc.).
Writing a formal request to Raha Technologies if an exception applies.

Final Decision Authority:

• Raha Technologies has the final say on whether a withheld certificate can be issued later.
• Not all withheld certificates can be recovered.

Example:
A student misses an EMI payment, but pays it within 7 days → Certificate reactivated.

6.3 Digital & Physical Certificate Policy

6.3.1 Digital Certificate Policy

All students who complete the course successfully will receive a digital certificate in PDF format.

Available for download in the student dashboard or send to registered email id.
Includes student name, course details, completion date, and official seal.
Can be shared on LinkedIn, resumes, or job applications.

Example:
A student downloads their digital certificate from the dashboard and shares it on LinkedIn → Valid proof of course completion.

When Digital Certificates Will NOT Be Provided:
If the student fails the course or has payment dues.
If the student violates class conduct policies (cheating, misconduct, etc.).
If the student requests a refund and drops out of the course.

6.3.2 Physical Certificate Policy

Physical (Printed) Certificates are available upon request for an additional fee.

Students must pay ₹500 + shipping charges to get a printed certificate.
Shipped via courier to the student’s registered address.
Only available after the digital certificate is issued.

Example 1 (Requesting a Physical Certificate):
A student successfully completes a course and pays ₹500 for a hard copy → Certificate shipped within 15 days.

Example 2 (Not Eligible for Physical Certificate):
A student fails the final exam → Only gets a participation certificate (no physical copy available).

When Physical Certificates Will NOT Be Issued:
If the student did not complete all required coursework.
If the student is caught violating platform policies.
If the student requests a refund or drops out before finishing the course.

Section 7: Termination, Suspension & Disciplinary Actions

This section explains why a student’s account may be suspended or permanently terminated, the process to appeal a suspension, and the legal consequences for violating Raha Technologies’ policies.

IMPORTANT NOTICE:

• Raha Technologies reserves the right to suspend or terminate accounts if rules are broken.
• Suspended accounts may be restored, but terminated accounts are permanently banned.
• Legal action may be taken against students involved in fraud, harassment, or unethical behavior.

If a student’s account is suspended or terminated, they may lose access to courses, certificates, and payments already made.

7.1 Reasons for Account Termination or Suspension

7.1.1 When Will an Account Be Suspended?

Raha Technologies may temporarily suspend an account if the student:
Fails to pay EMI or course fees on time.
Engages in disruptive behaviour in live classes or student groups.
Shares login details with unregistered users.
Violates attendance or academic integrity policies (e.g., cheating, plagiarism).
Uses inappropriate language or harasses instructors/students.

Example 1 (Suspended Due to EMI Default):
A student misses an EMI payment for March → Course access is blocked until the payment is made.

Example 2 (Suspended for Harassment):
A student uses offensive language in a class discussion → Suspended for 7 days.

How Long Does a Suspension Last?
First suspension → 7 days (student gets a warning).
Second suspension → 30 days (requires written apology).
Third suspension → Permanent termination.

7.1.2 When Will an Account Be Terminated Permanently?

Raha Technologies will permanently terminate an account if the student:
Fails to clear EMI payments for 3 consecutive months.
Repeatedly cheats in quizzes, assignments, or final exams.
Uses bots, scripts, or third-party software to manipulate tests.
Tries to hack or exploit the learning platform.
Threatens, harasses, or spreads false information about Raha Technologies.
Engages in illegal activities using Raha Technologies’ platform.

Example 1 (Terminated Due to Repeated Cheating):
A student cheats in multiple quizzes and exams → Permanently banned, no refund.

Example 2 (Terminated for Hacking Attempt):
A student tries to hack into the system to change scores → Legal action taken, account blacklisted.

Consequences of Permanent Termination:
All course access is immediately revoked.
No refunds will be provided for any payments made.
Student is blacklisted from future enrolments.

7.2 Appeal Process for Suspended Accounts

7.2.1 Can a Suspended Account Be Reinstated?

Suspended students may request an appeal, but only in certain cases:
If the suspension was a mistake (e.g., incorrect system flagging).
If the student clears pending payments within the allowed time.
If the student submits a written apology and signs a commitment to follow the rules.

Who Cannot Appeal?
Students who were suspended for serious violations (e.g., hacking, fraud, harassment).
Students who missed the appeal deadline (within 10 days of suspension notice).

7.2.2 Appeal Process (Step-by-Step Guide)

Step 1: Submit an Appeal Request

• Email support@rahatechnologies.com with:
  Full Name & Registered Email
  Reason for Suspension
  Explanation for why it should be reversed
  Proof of correction (e.g., proof of EMI payment)

Step 2: Review by Raha Technologies

• Appeals are reviewed within 10-15 business working days.
• The decision is final and cannot be contested further.

Step 3: Decision & Next Steps
If approved → Account is restored.
If denied → Student remains suspended until suspension period ends.

Example 1 (Successful Appeal – Payment Issue):
A student forgets to pay EMI but clears the dues within 3 days → Account restored.

Example 2 (Denied Appeal – Harassment Case):
A student abuses an instructor and asks for an appeal → Request denied, suspension remains.

7.3 Legal & Disciplinary Actions Against Violators

7.3.1 Legal Consequences for Serious Violations

Raha Technologies reserves the right to take legal action against students involved in:
Fraud (e.g., attempting chargebacks after completing courses).
Cybercrimes (e.g., hacking, data theft, illegal access to the platform).
Harassment, threats, or defamation against instructors or staff.
Spreading false information about Raha Technologies to damage reputation.

Example 1 (Legal Action for Fraudulent Chargeback):
A student completes a course but files a false payment dispute to get a refund → Legal case filed against the student.

Example 2 (Legal Action for Platform Hacking):
A student tries to steal exam questions from the system → Cybercrime complaint filed, legal action taken.

Legal Steps Taken by Raha Technologies:
Filing a legal notice against the violator.
Reporting the fraud to cybercrime authorities.
Seeking financial compensation for damages caused.

7.3.2 Internal Disciplinary Actions

Students who break rules but do not commit serious violations may face:
Fines (₹2,000 – ₹10,000 depending on violation).
Temporary restrictions on course access.
Mandatory ethics training before resuming classes.

Example 1 (Fine for Multiple Plagiarism Cases):
A student copies assignments from others multiple times → ₹2,000 fine and must redo assignments.

Example 2 (Mandatory Ethics Training for Misconduct):
A student interrupts classes with disrespectful behavior → Must attend behavioral training before rejoining.

Section 8: Content Ownership & Copyright Policy

This section explains who owns the content provided by Raha Technologies, the rules about copying and sharing materials, and the rights related to student-created content. These policies protect the intellectual property of Raha Technologies and ensure fair use of learning materials.

IMPORTANT NOTICE:

• All course materials, videos, PDFs, assignments, and quizzes belong to Raha Technologies.
• Students CANNOT copy, share, sell, or distribute course content.
• Any misuse of content can result in legal action and account termination.

Failure to follow these policies may lead to permanent suspension, financial penalties, and legal consequences.

8.1 Ownership of Raha Technologies Content

8.1.1 Who Owns the Course Content?

All learning materials provided by Raha Technologies belong to Raha Technologies. This includes:
Live & Recorded Video Sessions (from instructors).
Course PDFs, Notes, and Slide Decks.
Quizzes, Exams, and Assignment Questions.
Code Templates, Project Files, and Sample Solutions.

Students are only given LIMITED ACCESS to use these materials for personal learning.

• Students DO NOT own the course content.
• Raha Technologies retains full copyright over all materials.

Example 1 (Allowed Use):
A student downloads class notes for personal study → Allowed

Example 2 (Not Allowed):
A student uploads course videos on YouTube → Strict violation, legal action taken

Violation Consequences:
First Violation → Warning & Account Suspension for 7 days.
Second Violation → ₹5,000 Fine + Course Access Revoked.
Third Violation → Permanent Ban + Legal Action.

8.2 Restrictions on Copying & Redistribution

8.2.1 What is NOT Allowed?

STRICTLY PROHIBITED ACTIONS:
Copying and distributing videos, PDFs, or quizzes.
Selling or sharing Raha Technologies content on other platforms.
Using Raha Technologies materials for commercial purposes (e.g., creating a paid course).
Uploading course content to social media, Telegram, or YouTube.

Where Copying or Sharing is Illegal:

• Sharing paid course materials with friends who haven’t paid.
• Distributing exam answers or quiz questions online.
• Selling Raha Technologies content on other educational platforms.

Example 1 (Copying Study Materials for Personal Use – Allowed):
A student takes notes from a video lecture and uses them for personal study → Allowed

Example 2 (Sharing Study Materials – Not Allowed):
A student shares PDF lecture notes with a friend who hasn’t paid for the course → Strict violation, account blocked

Example 3 (Selling Course Content – Legal Violation):
A student sells Raha Technologies’ recorded lectures on a private website → Legal action taken, heavy fines

Consequences for Content Theft:
First Warning → 7-Day Suspension & Fine of ₹2,000.
Second Violation → Account Termination & Fine of ₹10,000.
Serious Violation (Commercial Sale) → Legal Case Filed + ₹50,000 Fine.

8.3 Student-Created Content & Licensing Terms

8.3.1 What is Student-Created Content?

Student-created content refers to any work submitted during a course, such as:
Assignments & Homework Solutions.
Project Files, Code Submissions, and Case Studies.
Final Exam Submissions.

Students own the work they create, BUT Raha Technologies has rights to use it.

Example (Student Project Ownership):
A student builds a website as part of a final project → The student owns the code but cannot claim ownership of the course structure.

What Raha Technologies Can Do with Student Work:
Use student projects for educational and Business purposes.
Feature student work in marketing materials (with credit).
Showcase exceptional projects on the Raha Technologies website.

What Students CANNOT Do with Their Work:
Sell or resell projects that contain Raha Technologies-provided materials.
Claim exclusive ownership over work that uses Raha Technologies templates.

Example 1 (Allowed Use of Student Work):
A student publishes their final project on GitHub with credit to Raha Technologies → Allowed

Example 2 (Not Allowed – Commercial Use):
A student sells their class project as a paid product using Raha Technologies’ branding → Legal violation, account suspended

Disputes Over Student Work:

• If a student feels their work is being misused, they can submit a complaint to support@rahatechnologies.com.
• Raha Technologies has final decision-making authority in all disputes.

Section 9: Referral, Lead Generation & Reward Policies

Refer Raha Technologies – Commission Payment Terms for Agents & Referrers

Section 10: Third-Party Services, Data Privacy & Security

This section explains how Raha Technologies uses third-party services, how user data is protected, and what happens in case of a data breach or loss.

IMPORTANT NOTICE:

• Raha Technologies uses third-party services (like payment gateways and video hosting) to improve user experience.
• All user data is protected, but students must also follow security measures to keep their accounts safe.
• Raha Technologies is not responsible for external breaches caused by third-party providers, but will take necessary action to protect users.

Failure to comply with data security policies may lead to account suspension, legal action, or loss of access to services.

10.1 Use of Third-Party Services in Raha Technologies Platform

10.1.1 What Are Third-Party Services?

Raha Technologies works with trusted third-party providers to offer:
Secure Payment Processing – Razorpay, Paytm, Stripe, UPI gateways.
Video Hosting & Streaming – Zoom, YouTube, Google Drive, Microsoft Teams, Microsoft 365, Microsoft SharePoint.
Cloud Storage for Study Materials – AWS, Google Cloud.
Student Communication & Support – WhatsApp, Telegram, Email Services.

Example 1 (Using Third-Party Payment Processing):
A student pays using Google Pay through Razorpay’s secure system → Transaction processed securely.

Example 2 (Third-Party Video Streaming):
A student watches a class recording hosted on Google Drive → Accessible only to authorized users.

10.1.2 What Raha Technologies Controls & What It Doesn’t

What Raha Technologies Controls:
Who has access to course materials & platform features.
Security settings for login authentication & user verification.
Regular checks for unauthorized access attempts.

What Raha Technologies Does NOT Control:
Payment failures caused by banks or payment providers.
Service outages in third-party platforms like Microsoft Teams, Microsoft SharePoint, Zoom or AWS, Google Workspace, Google Drive, Google Sheets etc..
Security breaches in external services like Gmail or WhatsApp or Telegram, Facebook, Instagram, YouTube etc..

Example 3 (Third-Party Failure – No Responsibility on Raha Technologies):
A student tries to make a payment, but the transaction fails due to a bank issue → Raha Technologies is not responsible.

10.2 Data Privacy & User Information Protection

10.2.1 What Personal Data Does Raha Technologies Collect?

For registration & course access, Raha Technologies collects:
Name, Email, Phone Number – To create an account.

Government ID Proof (like Aadhaar, Passport, PAN etc.) – To validate user’s authenticity and tax liabilities if any.
Billing Details – For payment processing.
Course Progress Data – To track assignments & exams.
Device & IP Address – To prevent unauthorized access.

Sensitive Information is NOT Collected:
Raha Technologies DOES NOT store full credit card numbers or bank passwords.
Raha Technologies DOES NOT share personal data with third parties for advertising.

Example 1 (Allowed Data Use – Secure Storage):
A student’s email is stored to send course notifications → Safe & necessary for service.

Example 2 (Not Allowed – Unauthorized Data Sharing):
A student asks Raha Technologies to share other students’ emails → Strictly prohibited.

10.2.2 How Raha Technologies Protects User Data

Security Measures in Place:
Data Encryption – All sensitive information is encrypted.
Two-Factor Authentication (2FA) – Secure login process.
Restricted Access – Only authorized personnel can access user data.

How Students Can Protect Their Own Data:
Use strong passwords & enable 2FA.
Do not share login credentials with others.
Be cautious of phishing emails or fake Raha Technologies links.

Example 3 (Student Security Responsibility):
A student uses a weak password and their account gets hacked → Raha Technologies is not responsible.

Consequence of Data Misuse by Students:
First Violation → Warning & Security Awareness Training.
Second Violation → ₹5,000 Fine for Policy Violation.
Third Violation → Permanent Account Suspension.

10.3 Liability in Case of Data Loss or Breach

10.3.1 Who is Responsible for Data Security?

Raha Technologies takes all reasonable precautions to protect user data.
However, some security risks are beyond our control, including:
Cyberattacks on third-party platforms (e.g., Gmail, Zoom, AWS).
Banking fraud during payment transactions.
Users sharing their passwords with unauthorized people.

Example 1 (Breach at a Third-Party Provider):
AWS experiences a global outage, causing temporary data inaccessibility → Raha Technologies is NOT liable.

Example 2 (User Shares Login Details & Gets Hacked):
A student shares their login with a friend, who then misuses the account → Raha Technologies is NOT responsible.

When Raha Technologies is Responsible for Data Loss:
If a technical error on Raha Technologies’ servers leads to data loss.
If an internal security flaw exposes private student data.
If an employee mishandles confidential user information.

If Raha Technologies is found responsible for data loss:
Affected users may receive compensation (e.g., extended course access).
Immediate action will be taken to restore lost data.

10.3.2 What Happens If There is a Data Breach?

If a data breach happens:
Users will be notified immediately via email.
Passwords may be reset to prevent unauthorized access.
Authorities will be informed (if required by law).

If a student causes a data breach:
Intentional data theft or misuse will result in:
₹10,000 Fine + Account Termination.
Legal action under data protection laws.

Example 3 (Legal Action for Data Theft):
A student downloads private student data & leaks it online → Fined, banned, legal action filed.

Section 11: Communication, Reviews & Feedback

This section explains how students can communicate with Raha Technologies, how feedback and reviews are handled, and how student testimonials are used for marketing.

IMPORTANT NOTICE:

• Students must follow respectful communication rules when interacting with instructors, staff, or peers.
• All student feedback and reviews can be used for public marketing purposes – students cannot opt out of this.
• Negative feedback must be submitted through proper channels – public defamation or false statements may result in legal action.

Failure to follow these rules may result in account suspension, legal action, or removal from Raha Technologies’ platform.

11.1 Acceptable Communication Channels & Guidelines

11.1.1 Official Communication Channels

Students can contact Raha Technologies using the following approved channels:
Email Support – support@rahatechnologies.com (for technical or course-related queries).
Live Chat / Whatsapp Chat– Available on the official website during working hours.
Student Forums & Discussion Groups – Official Telegram, WhatsApp, or Discord groups.
Instructor-Led Q&A Sessions – For direct queries regarding assignments and projects.

Students MUST NOT attempt to contact instructors via personal numbers or social media.
Any attempt to bypass official channels may lead to a warning or account restriction.

Example 1 (Allowed Communication):
A student emails support about a login issue → Support team responds within 48 hours.

Example 2 (Not Allowed – Personal Contact Attempt):
A student sends a WhatsApp message to an instructor’s personal number → Violation, warning issued.

Example 3 (Using the Correct Channel for Help):
A student has a payment issue and emails support@rahatechnologies.com → Request processed correctly.

Example 4 (Incorrect Communication Channel):
A student complains about a refund in a public WhatsApp group instead of emailing support → Issue not resolved, warning issued.

11.1.2 Communication Etiquette & Guidelines

Students MUST follow these communication rules:
Be respectful and professional when communicating with instructors or staff.
Use clear language and provide all necessary details when seeking help.
Report any abusive or inappropriate messages from other students.

STRICTLY PROHIBITED BEHAVIOR:
Use of abusive language or threats in emails, chat groups, or forums.
Spamming instructors or the support team with repeated requests.
Sharing course-related answers or confidential materials or nudity or any sexual oriented media in discussion groups or to any Instructor.
Engaging in heated arguments or disrespectful behavior in student communities.

First Violation → Warning and Temporary Chat Restriction.
Second Violation → 7-Day Suspension from Live Discussions.
Third Violation → Permanent Ban from Community Channels.

Example 3 (Misuse of Communication):
A student posts exam answers in a public WhatsApp group → Immediate removal from the group.

11.2 User Reviews, Testimonials & Feedback Policy

11.2.1 How Student Reviews & Feedback Work

Students are encouraged to leave reviews and feedback about:
Course Content – Quality, usefulness, and structure.
Instructor Performance – Teaching style, clarity, and engagement.
Learning Experience – Overall satisfaction and improvements needed.

Where Reviews Can Be Submitted:
Raha Technologies official website.
Google Reviews and other public platforms.
LinkedIn Testimonials for students who completed certification.

Example 1 (Valid Review Submission):
A student posts a review on the Raha Technologies website about their MERN Full Stack course experience → Accepted & published.

Example 2 (Misuse of Review System – Fake Review):
A student posts a review without taking the course → Removed & account flagged.

Example 3 (Valid Review):
A student writes a fair review stating that the course was good but could include more case studies → Accepted.

Example 4 (Fake Review – Not Allowed):
A student posts a review saying they didn’t get a certificate, even though they failed the course → Review removed, warning issued.

STRICTLY PROHIBITED:
Posting false, misleading, or defamatory statements about Raha Technologies.
Posting fake reviews to manipulate ratings.
Encouraging others to post fake reviews in exchange for rewards.

Consequence of Fake or False Reviews:
Fake positive reviews → Account flagged, review removed.
False negative reviews → Legal action if defamatory.

Example 3 (Defamation Case):
A student who failed due to low attendance posts a false review claiming Raha Technologies scams students → Legal notice issued for defamation.

11.2.2 No Opt-Out Policy for Public Use of Reviews

All student feedback, testimonials, and reviews can be used for public marketing purposes.

IMPORTANT: Students CANNOT opt out of this policy.
Once a review is submitted, Raha Technologies has full rights to use it for promotional purposes.
Testimonials may be featured on websites, social media, and advertisements.

Example 1 (Review Used in Marketing):
A student submits a testimonial about their course experience → Featured on Raha Technologies’ website.

Example 2 (Video Testimonial in Advertisement):
A student agrees to a video review → Used in a promotional ad.

Students Who Do Not Want to Be Featured Publicly:
Students should not submit reviews if they do not want them used in marketing.
Raha Technologies is not required to remove testimonials once published.

11.3 Marketing & Promotional Use of Student Feedback

11.3.1 How Raha Technologies Uses Student Feedback

Raha Technologies may use student feedback for:
Website Testimonials & Case Studies.
Advertisements & Promotional Videos.
Social Media Campaigns (LinkedIn, Instagram, YouTube).

Types of Feedback Used in Marketing:
Text Reviews – From Google Reviews, course feedback, and emails.
Video Testimonials – Recorded by students voluntarily.
Success Stories – Students who got jobs after completing courses.

Example 1 (Success Story in Marketing):
A student gets placed in a tech company after a course → Their story is featured on social media.

Example 2 (Google Review Used in Ads):
A student leaves a positive review on Google → It is included in a Facebook ad.

11.3.2 Restrictions on Negative Public Statements

Constructive negative feedback should be submitted directly to Raha Technologies via official channels.

Students CANNOT post misleading or defamatory statements about Raha Technologies in public forums.
If a student has an issue, they must contact support first before making a complaint public.

Legal Consequences for False Statements:
Raha Technologies may take legal action against false or harmful public statements.
Negative reviews based on false claims may lead to account suspension.

Example (False Negative Review & Legal Action):
A student who failed due to plagiarism posts a fake review claiming Raha Technologies discriminates against students → Legal notice issued for defamation.

Where to Submit Private Complaints:
Email: support@rahatechnologies.com
Support Portal: www.rahatechnologies.com/support

Section 12: Dispute Resolution & Legal Compliance

This section explains how disputes between students and Raha Technologies are handled, the legal jurisdiction governing all agreements, and Raha Technologies’ right to modify policies. These rules ensure fair resolution of complaints, legal protection for both parties, and compliance with applicable laws.

IMPORTANT NOTICE:

• All disputes must follow the official resolution process—no exceptions.
• Legal action cannot be taken unless the internal dispute process has been completed first.
• Raha Technologies has the right to modify policies at any time—continued use of services means acceptance of new policies.

Any violations of this section may lead to account suspension, legal penalties, or denial of services.

12.1 Dispute Handling Process (Student vs. Platform)

12.1.1 What is a Dispute?

A dispute occurs when a student and Raha Technologies disagree over a service, refund, course access, or policy enforcement.

Valid Disputes Include:
Payment errors (e.g., double charge, incorrect deduction).
Course access issues (e.g., paid but access not granted).
Incorrect certification denial (if eligibility criteria were met).

Invalid Disputes (Not Accepted):
Student disagrees with a non-refundable policy after agreeing to it.
Student wants a refund after completing the course.
Student violates policies and is penalized, then disputes the penalty.

Example 1 (Valid Dispute – Payment Issue):
A student is charged twice for the same course → Dispute accepted, investigation starts.

Example 2 (Invalid Dispute – Policy Disagreement):
A student agrees to no refunds before enroling, then requests a refund after enrolment → Dispute rejected.

12.1.2 Official Dispute Resolution Process

Students must follow these steps to resolve disputes:

Step 1: Submit a Formal Complaint

• Email support@rahatechnologies.com with:
  Full Name & Registered Email
  Course Name & Enrolment Details
  Dispute Details (with evidence like payment receipts or screenshots)

Step 2: Investigation by Raha Technologies

• A response will be given within 7 business days.
• Further verification may take up to 14 business days.

Step 3: Final Decision & Resolution
If the student is correct, Raha Technologies will correct the issue (e.g., process refund, grant access).
If the student is wrong, the dispute is closed with no further action.

No Legal Action Can Be Taken Until the Dispute Process is Completed.

Example 3 (Successful Resolution):
A student proves a system error denied them course access → Access is restored, dispute closed.

Example 4 (Unsuccessful Dispute):
A student wants a refund but violated the attendance policy → Dispute rejected, no refund given.

Escalation Process:

• If a student is unhappy with the response, they can appeal within 5 days of the decision.
• Raha Technologies has the final say on all dispute matters.

Failure to follow this process means the dispute will NOT be considered.

12.2 Legal Compliance & Jurisdiction Clause

12.2.1 Which Laws Govern Raha Technologies Services?

Raha Technologies operates under Indian law and follows:
The Information Technology Act, 2000 (For digital services and online education).
The Consumer Protection Act, 2019 (For fair service practices).
The Copyright Act, 1957 (For content ownership and intellectual property).

By using Raha Technologies, students agree to:
Follow all terms, conditions, and policies set by Raha Technologies.
Not take legal action outside of the dispute resolution process.
Submit to the jurisdiction of Indian courts if legal action is required.

Example 1 (Legal Compliance Required):
A student tries to sue Raha Technologies in another country → Case is dismissed due to jurisdiction clause.

Example 2 (Intellectual Property Violation):
A student copies course materials and resells them → Legal case filed under The Copyright Act, 1957.

Jurisdiction for Legal Disputes:
All legal disputes must be filed in the courts of Kolkata, India.
No international claims are accepted.

Students who violate policies will be subject to legal action under Indian law.

12.3 Raha Technologies’ Rights to Modify Policies

12.3.1 Why Can Raha Technologies Modify Policies?

Raha Technologies continuously updates policies to:
Stay compliant with new legal requirements.
Improve service quality and student learning experience.
Prevent misuse and fraudulent activities.

What Raha Technologies Can Modify:
Course pricing and refund rules.
Certification eligibility and academic policies.
Payment terms, EMI conditions, and late fees.

Example 1 (Policy Update on EMI Payments):
A student signed up with a 3-month EMI plan, but later Raha Technologies changes EMI terms for new students → Old students follow the original terms, new students follow updated terms.

Example 2 (Updated Refund Policy):
A student enrolled under a no-refund policy, and later the refund policy is changed for new students → Old students remain under the no-refund policy.

Policy Update Notifications:
Changes are posted on the Raha Technologies website.
Affected students are notified via email.

By continuing to use Raha Technologies, students automatically agree to updated policies.

Section 13: Rights and Obligations Relating to Content

This section outlines acceptable content usage, intellectual property rules, and prohibited actions to ensure data security, ethical use, and compliance with Raha Technologies’ policies.

13.1. Content Usage & Restrictions

13.1.1 Prohibited Actions

Users must not engage in the following activities while using Raha Technologies’ platform:

Security Violations

• Attempting to hack, alter, or bypass security mechanisms of the platform.
• Using bots, scrapers, or automated tools to access data.
• Reverse engineering Raha Technologies’ software or infrastructure.

Unauthorized Content Sharing

• Copying, reproducing, or distributing Raha Technologies’ courses, materials, or trademarks without written approval.
• Sharing login credentials or allowing third parties to access courses.

Unethical Behavior & Content Manipulation

• Providing false information (e.g., fake enrolment details, forged certifications).
• Posting, transmitting, or linking to misleading, offensive, or illegal content.
• Attempting to cheat in assignments, quizzes, or assessments.

Example:
A student shares their login with a friend who is not enroled. Violation – Account suspension.

13.2. Intellectual Property & Copyright Protection

13.2.1 Ownership of Content

Raha Technologies owns:
All course materials, study guides, assessments, and platform content.
Trademarks, logos, and branding associated with Raha Technologies.

Users retain ownership of:
Personal projects, assignments, or original submissions.
Feedback, testimonials, and user-generated content shared voluntarily.

13.2.2 Restrictions on Use

Users cannot:

• Copy or reproduce course content for resale.
• Modify or distribute Raha Technologies’ proprietary material.
• Use course content for commercial purposes without written approval.

Example:
A student records a paid course and uploads it on YouTube. Violation – Legal action may be taken.

13.3. User-Generated Content Policy

13.3.1 Responsibilities of Users

Users are responsible for:

• Ensuring their content does not infringe on copyright laws.
• Avoiding misleading or offensive content.
• Respecting privacy by not sharing personal information of others.

13.3.2 Review & Removal of Content

Raha Technologies reserves the right to:

• Modify or remove user-generated content that violates policies.
• Suspend accounts that upload harmful or offensive content.
• Report illegal activity to regulatory authorities if necessary.

Example:
A student posts harmful comments about an instructor in a discussion forum. Violation – The comment will be removed, and the account may be restricted.

13.4. Data Privacy & Security Compliance

13.4.1 User Data Protection

Raha Technologies follows strict security protocols to safeguard:

• Personal details (name, email, contact number).
• Course progress and certification data.
• Payment and transaction history.

13.4.2 Handling of Breach or Unauthorized Access

If a user attempts to hack, misuse, or manipulate platform data:

• Their account will be suspended or terminated.
• Legal actions may be taken depending on the severity of the violation.

Example:
A student tries to access another student’s progress data. Violation – Account may be permanently banned.

13.5. Enforcement & Consequences of Violation

13.5.1 Actions Against Violations

If a user violates content policies, Raha Technologies may:
Issue a warning (for minor offenses).
Temporarily suspend account access.
Permanently ban users for repeat violations.
Report criminal activity to legal authorities.

13.5.2 No Refund Policy for Violators

• Users terminated due to policy violations will not receive refunds for courses.
• Raha Technologies will not be liable for loss of access due to non-compliance.

Example:
A student illegally resells Raha Technologies’ course materials. Permanent ban & legal action.

13.6. Legal Disclaimers & Governing Law

13.6.1 Limitation of Liability

• Raha Technologies is not responsible for:
  User-generated misinformation or offensive content.
  Losses due to technical failures or third-party disruptions.
• Raha Technologies does not guarantee:
  Uninterrupted access to courses.
  Immediate resolution of platform issues.

13.6.2 Governing Law & Dispute Resolution

• These policies are governed by Indian law.
• Legal disputes will be settled in courts in Kolkata, India.

Example:
A student files a dispute claiming Raha Technologies is responsible for their job placement. Invalid claim – Placement is not guaranteed.

13.7. Conclusion & Compliance Requirements

By using Raha Technologies’ services, you agree to follow these content policies.

Respect intellectual property – No copying, reselling, or modifying content.
Follow security guidelines – No hacking, phishing, or unauthorized access.
Use platform responsibly – No offensive posts, plagiarism, or unethical practices.

Section 14: Contact & Support Information

This section explains how students can contact Raha Technologies for support, the response time for complaints, and the escalation process for unresolved issues. Raha Technologies ensures transparent and professional communication, but students must follow the official support process to get assistance.

IMPORTANT NOTICE:

• Only official support channels must be used for queries—requests made through social media or personal messages will NOT be addressed.
• Support response time depends on the type of request—urgent issues get priority.
• If a complaint is not resolved, students can escalate it, but they must follow the correct process.

Failure to follow these policies may result in delayed responses or denial of support requests.

14.1 Official Contact Methods for Support

14.1.1 How to Contact Raha Technologies for Help?

Students MUST use the following official channels for support:

Email Support: support@rahatechnologies.com (For payments, refunds, and technical issues).
WhatsApp Support: +91 9748243316 (For quick queries and general assistance).
Website Live Chat: Available on www.rahatechnologies.com for instant responses during business hours.
Student Dashboard Help Section: Submit a support ticket directly from the learning platform.

Support Requests via Social Media Are NOT Accepted:
Do not send complaints on Facebook, Instagram, LinkedIn, or personal WhatsApp of instructors.
Support agents will NOT respond to private messages outside of the official channels.

Example 1 (Valid Support Request):
A student emails support@rahatechnologies.com about a failed payment → Support team responds within the time frame.

Example 2 (Invalid Support Request – Wrong Channel):
A student sends a complaint via an instructor’s personal LinkedIn → Request ignored, no resolution given.

Consequences of Not Using Official Support Channels:
Repeatedly messaging staff or instructors outside support channels may lead to a warning or account suspension.

14.2 Response Time for Complaints & Queries

14.2.1 How Long Does Raha Technologies Take to Respond?

Response time depends on the type of request:

General Queries (Course Information, Enrolment Questions):

• Response Time: 24-48 hours
• Method: WhatsApp, Email, Live Chat

Technical Issues (Login Problems, Video Not Playing, Access Issues):

• Response Time: 2-5 business days
• Method: Email, Support Ticket

Payment Issues (Refund Requests, EMI Processing, Duplicate Charges):

• Response Time: 5-7 business days (Investigation required)
• Method: Email (support@rahatechnologies.com)

Serious Complaints (Harassment, Policy Violations, Course Misconduct):

• Response Time: 7-14 business days (Reviewed by management)
• Method: Email only

Example 1 (Fast Response Case – General Query):
A student asks about upcoming batch details via WhatsApp → Response within 24 hours.

Example 2 (Longer Response Time – Payment Issue):
A student requests a refund and sends required documents → Takes 5-7 business days for verification.

Delays Can Happen If:
The student submits incomplete information (e.g., missing transaction ID for payment issues).
The student sends multiple duplicate requests, causing delays in response.

Important Rule: Sending multiple emails or messages will NOT speed up response time—it may actually delay resolution.

14.3 Escalation Process for Unresolved Issues

14.3.1 When Can a Student Escalate a Complaint?

If a student is not satisfied with the support response, they can escalate the issue ONLY IF:
The original request was not resolved within the stated response time.
The response given was incomplete or incorrect.
There was no response at all after 10 business days.

You CANNOT escalate a complaint if:
You did not follow the correct support process first.
Your request was denied due to policy violations.
You are trying to bypass standard refund or payment policies.

Example 1 (Valid Escalation Request):
A student reported a technical issue 10 days ago but never received a response → Escalation allowed.

Example 2 (Invalid Escalation Request):
A student did not like the refund policy and demands an exception → Escalation denied.

14.3.2 How to Escalate an Issue?

Step-by-Step Escalation Process:

Step 1: Submit a Follow-Up Request

• Email support@rahatechnologies.com with [Urgent: Escalation Request] in the subject line.
• Include previous ticket ID and reason for escalation.

Step 2: Raha Technologies Review & Final Decision

• The issue will be reviewed within 7-10 business days.
• The final decision will be sent via email—it CANNOT be challenged again.

Step 3: Legal Dispute (If Necessary)
If a student still disagrees after escalation, they can follow the Dispute Resolution Process (Section 12).
Direct legal action is NOT allowed until the internal resolution process is completed.

Example 3 (Legal Dispute Not Allowed Before Escalation):
A student threatens legal action without first following the escalation process → Case dismissed, complaint rejected.

Final Decision Authority:
Raha Technologies has the FINAL decision on all disputes—students must accept the resolution given.

 

For any queries, contact us at: 📧 support@rahatechnologies.com
📞 +91-9748243316 (Mon–Fri, 10 AM–6 PM)